Frequently Asked Questions
General Questions
What is ezPrintCommerce.com?
ez Print Commerce is exactly what the name implies; an intelligently packaged, leased, domain-based order-entry system designed for print firms and brokers like you and your customers to help maximize the quantity, quality and efficiency of print production and order management.
ez Print Commerce was built for those who don't have the time or money to invest in building a custom, e-commerce solution of their own. The model is simple; you pay as you go by choosing a monthly package that best serves your immediate business needs.
This hassle-free and intuitive system offers five unique features that improve the customer experience with streamlined order entry, and benefit you, the broker, with more comprehensive tracking and fulfillment capabilities.
Don’t wait another minute to grow your business and client satisfaction. Lease a professionally designed site complete with production processing technology for a fraction of the cost of a custom-built solution today!
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How does it work?
ez Print Commerce works for you by providing the best order-entry technology on the market, giving your customers a simple to use, easy to follow process for submitting orders and minimizing mistakes.
Print clients require immediate price quotes, file upload capabilities, image proofing and advanced account management from competitive print providers.
Print firms and print brokers demand job ticket, pre-flight and order management technology to effectively run their businesses.
For a monthly fee, ez Print Commerce provides the benefits you and your customers demand quickly and cost-effectively.
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What does ezPrintCommerce.com cost?
ez Print Commerce pricing is straightforward and based upon a very simple theory; maximum power for minimal cost.
Our solution is all-inclusive. No long-term commitments, no additional hosting or server component costs or hidden fees. You lease it, you control it.
(More Pricing Details and Available Options)
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Who does the acutal printing?
Completely up to you! The ez Print Commerce solution was built with flexibility in mind. You determine the print provider. If you need additional or overflow production capabilities, you can simply utilize the "1-Click Fulfillment" feature and our production partner and facility will print, blind ship and charge your account directly. You keep the profits.
For print production prices, contact us.
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What do I get with my solution?
ez Print Commerce offers you with a comprehensively designed and stylishly branded e-commerce website. Each website features competitive print capabilities such as order-entry wizards, on-demand price quoting, dynamic image proofing and self-service account management.
Built on top of a comprehensive database structure, the PFS control panel and job ticket provides you with full-control of your online e-commerce ordering system, putting new orders, customers, files and artwork at your fingertips.
Your artists, project managers, sales staff and production team will all receive and make real-time updates. No more passing manila file folders around the office. No more wandering around the art department looking for "the file".
Anywhere, anytime access. You simply log into your internal PFS administrative screens and set permissions for your staff. Point, click, submit.
The control panel data is completely customizable to your organizational needs, giving you full control over your products, pricing, options, contacts, files and jobs.
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What features do my customers get?
Advanced Order Entry Technology:
Your customers benefit from ez Print Commerce by gaining access to a streamlined , four-step pricing and order-entry solution, as well as a robust self-service account management system to simplify and expedite their print buying experience – technology previously available to only the industry's print giants.
On-Demand Price Quotes:
Customers also have immediate access to product pricing information, including options and turnaround selections.
Dynamic Image Proofing:
ez Print Commerce provides capabilities enabling your clients to upload, proof and approve their design materials minimizing potential for error.
Asset Management:
Each system is built not only to facilitate tracking and management of artwork, but also additional support materials such as mailing lists or approved legal copy.
Self-Service Account Management:
Once an order is placed, your customers have online access to their specific account details, including shipping addresses, billing information, order history and tracking.
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What added benefits do I receive?
A Strong Online Brand Presence:
Leasing a professionally designed website and domain name from ez Print Commerce will enable you to immediately hit the ground running. Your individual site will already be aggressively marketed via pay-per-click advertising, driving traffic – and in some cases, eager customers – directly to your order entry solution.
Complete Administrative Control:
ez Print Commerce technology provides you complete control to define paper types, available quantities and product-specific pricing; upload design gallery samples, contact and vendor information; track jobs, orders and advertising; and manage your own site content through a comprehensive content management feature.
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Why should I consider?
Our "reasons to consider" clearly outline the benefits of our software. Upon review, you’ll soon be asking yourself, "Why shouldn't I tap into the power of this solution and lease a ez Print Commerce system today?"
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What about technical support?
The ez Print Commerce corporate philosophy is to give each of our users the complete support they need while keeping the cost of the software minimal. At this time, we are best able to respond to our customers' needs by email. Please use our contact form if you have any questions or concerns. One of our specialists will personally review your email and follow up shortly, usually within 4 hours.
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What if I currently don't offer some of the products that are inserted by default?
Simple. ezPrintCommerce.com offers production capabilities on any product category that we set-up for you in the trial set-up.
You input the email address "Outsource@ezPrintCommerce.com" and click "Outsource" and the system will send the complete job details from Job Ticket details page to our producton facility. Our production partner will print, ship and charge you (at cost) direclty.
You keep the profit!
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Who should use ezPrintCommerce.com?
ez Print Commerce is designed for print firms, brokers and graphic designers seeking a cost-effective, competitve solution to maximize the quantity, quality and efficiency of print production and order management.
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Can I use my own domain, my own design; what if I need customization?
The ez Print Commerce development team is extremely flexible and can accomodate most design requests. Customization is common and requires a consulting agreement prior to the onset of development. It is important to note however, that in our experience, 99% of all consulting projects remain more affordable than building an application from scratch. contact us for specifics.
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What if I like your design, but want to use my own content?
Each leased solution is deigned complete with a content management system which can be used to facilitate adjustments to the default content at any time. contact us for specifics.
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What about extra hosting, server or database maintenance costs?
All leased solution pricing packages include hosting, server and database management costs.
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What are the DNS settings that I have to point to?
Please change your nameservers to ns1.maximumasp.com and ns2.maximumasp.com.
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How do we test the domain upon set-up?
Typicall, we set up a sub-domain such as www2.yourdomainname.com and have our servers point to that during the testing phase.
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What if I want to place test orders, how do I know I will not be charged for them?
Within each account you are set-up with a contact type of "Tester Internal". This type is the indentifier that lets us know when you are placing test orders that they are just that, "test" orders, and that the totals do not apply to your account. Typicall, when you sign up your original email address and contat information is set to this to start. We suggest adding your own secondary contact with contact type = "Tester Internal" for additional testing. Upon launch we typically disable this account, but keep it avaialable for any possible debugging.
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What if I want my own IP address?
With the basic program IP addresses are shared, but we can certainly accomodate adding a private, exclusive IP to your account for a minimal fee.
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If I lease one of your domain names do I own it afterwards?
Unfortunately, no, the leased domain names are for your exclusive utilization as long as you have an account with us. Upon account termination, the domamin is then pulled offline. Purchasing the domain after termination is an option as well. Please contact your sales representative.
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Contact us with additional service or capabilities questions.