General Questions
Contacts and Customers
Where do form submissions from my website go?
Contact, Customer Service, Design Request forms as well as a confirmation of submitted jobs are sent to the e-mail address you have on file for your account. You can see the e-mail address listed in your account by clicking on your domain name and viewing the settings. You can find your domain name by clicking on the "Manage Domains" link from the top right section in the control panel.
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Where are new registration and new customers details located?
New registrations and customers on your site are listed under the "Contacts" section of your "Address Book". You can view and manage the details and setting for any specific customer by clicking on the link of the available contacts. Settings such as tax, terms and price levels. Changes and updates to your contact details are automatically reflected in the workflow of their checkout (apply terms, offer free shipping, apply tax ect...).
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Why does the title of my page in the address bar read, "24x7Printing.com"?
The reason 24x7Printing.com shows in the address bar is that you have to change the title of that page in your meta tags. The 24x7Printing.com reference is simply pre-populated default content. It is highly recommended that you change your meta tags for each page accordingly to reflect your own company name and information. Meta tags can be edited from the "Content & Settings" tab, under the "Site Pages & Content" link.
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Why does the text on some of my pages not look correctly?
More often than not, copy and pasting content from microsoft word or another editor adds additional span and other formatting tags that can alter the correct display of your page content. To ensure that your HTML is clean and not including any of that format, it is recommended that you click the "Source" button in your editor and update your HTML direclty.
Addtional span and formatting content in HTML
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Correct, Clean HTML
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Why does my price show "0.00" on the order page?
Most oftenly this occurs when you do not have a "sides option" configured as the default for your site. You can set one of your side options as the default to show in your control panel by clicking the specific sub-option you would like listed under your available options. You can find your options on your database by clicking on the "Product Options" link, under the "Product & Options" tab in the control panel. You can tell if an option is the default sub-option for its corresponding master option if it is listed in a bold font.
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What if I don't want the 2-column layout on my homepage?
The 2 column layout is defined by the default css file for your site. You can override this css or any other css, using some "inline css". To edit the source code for any pages, simply click on the "Site Pages & Content" under your "Content & Settings" tab in your control panel. You can then click on the "Source" button on the editor and update the source code for your homepage (Default.aspx) or any other page in your website.
Enclosed is some correctly defined CSS to adust your homepage to a full width view.
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